Job Description
Join TechSolutions Inc. as a Weekend IT Support Specialist and be part of our dynamic team providing critical technical services during off-peak hours. This contract role offers flexibility and competitive compensation while supporting Detroit's thriving tech ecosystem. Work Saturdays and Sundays in a modern downtown office with cutting-edge infrastructure.
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Manage user accounts, permissions, and security protocols across enterprise systems
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document technical issues, resolutions, and inventory updates in ITSM systems
- Collaborate with weekday IT teams for seamless service continuity
- Conduct system backups, patch management, and preventative maintenance
Qualifications
- 3+ years of IT support experience with Windows/macOS environments
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, VPN, and cloud services (Azure/O365)
- Strong troubleshooting skills for network connectivity and hardware failures
- Ability to work independently with minimal supervision during weekend shifts
- Valid Michigan driver's license for occasional on-site visits
- Experience with ITIL processes and ticketing systems (ServiceNow/Jira)