Job Description
Join our dynamic team as a Weekend IT Support Specialist in San Francisco! We're seeking a tech-savvy professional to provide exceptional remote and on-site support during weekend shifts (Saturday-Sunday). This contract role offers competitive pay, flexible scheduling, and the opportunity to work with cutting-edge technology in a vibrant urban environment. If you're passionate about solving complex technical challenges and thrive in a fast-paced setting, we want to hear from you!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot Windows/macOS/Linux systems
- Manage user accounts, permissions, and security protocols
- Document incidents, resolutions, and asset inventory
- Collaborate with cross-functional teams during critical incidents
- Implement backup/recovery procedures and system updates
- Train users on best practices and new technologies
Qualifications
- 3+ years of IT support experience in enterprise environments
- CompTIA A+/Network+ or equivalent certifications required
- Proficiency in Active Directory, VPN, and cloud services (AWS/Azure)
- Strong diagnostic skills for hardware/software issues
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow/Jira)
- Ability to work independently during weekend shifts