Job Description
Are you a tech-savvy professional looking for a flexible opportunity? Apex Systems is currently seeking a dedicated Weekend IT Support Specialist to join our growing team in Charlotte, NC. This contract role offers the perfect balance of technical challenge and work-life flexibility, requiring availability on Saturday and Sunday shifts.
In this pivotal role, you will serve as the first line of defense for our clients, ensuring business continuity and resolving critical technical issues during off-hours. We value proactive problem-solving and a customer-centric approach to IT support.
Why Join Us?
- Competitive hourly rate of $25 - $35/hr.
- Flexible weekend schedule (Saturday & Sunday).
- Contract-to-hire potential for high performers.
- Work in the heart of Charlotte's tech hub.
Your Impact:
As a Weekend IT Specialist, you will play a critical role in maintaining our clients' operational efficiency. Your expertise will ensure that employees can work seamlessly without interruption, even when the office is quiet.
Responsibilities
- Provide Tier 2 technical support and troubleshooting for hardware, software, and network connectivity issues.
- Manage and respond to IT support tickets and inquiries via Zendesk and ServiceNow.
- Perform remote desktop support and on-site assistance for end-users as needed.
- Monitor system health and perform routine maintenance checks during weekend shifts.
- Assist with the deployment and configuration of new devices and software applications.
- Maintain accurate documentation of all support activities and incidents.
- Ensure compliance with company security protocols and data privacy standards.
Qualifications
- Minimum of 2 years of professional IT support or Help Desk experience.
- Strong knowledge of Microsoft Windows 10/11 and Office 365 suite.
- Familiarity with Active Directory, VPNs, and basic network troubleshooting.
- Must be available to work weekends (Saturday and Sunday) on a rotational schedule.
- Excellent verbal and written communication skills.
- Associate degree in Information Technology, Computer Science, or equivalent certification (CompTIA A+ preferred).
- Ability to work independently with minimal supervision.