Job Description
Join TechFlow Solutions as a Weekend IT Support Specialist and be the backbone of our client's IT infrastructure during critical weekend operations. This contract role offers the flexibility of weekend shifts while allowing you to work with cutting-edge technology in Houston's dynamic tech hub. You'll provide essential technical support to ensure seamless business operations, troubleshoot complex issues, and deliver exceptional service to our clients' teams. Perfect for candidates seeking work-life balance with competitive compensation.
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network systems during weekend shifts
- Diagnose and resolve IT issues including system crashes, connectivity problems, and software malfunctions
- Install, configure, and maintain servers, workstations, and peripheral devices
- Document all IT activities, incidents, and resolutions in the service management system
- Collaborate with the weekday IT team to ensure continuity of service and knowledge transfer
- Monitor system performance and proactively address potential security threats
- Deliver user training and support for new technology implementations
Qualifications
- 3+ years of hands-on IT support experience with weekend or shift work preferred
- Proficiency in Windows Server, Active Directory, and enterprise networking
- CompTIA Network+ or equivalent certification required
- Strong troubleshooting skills for hardware, software, and cloud-based systems
- Excellent communication skills with ability to explain technical concepts to non-technical users
- Experience with service desk tools like ServiceNow or Jira
- Ability to work independently and make critical decisions during off-hours
- Valid Texas driver's license for occasional on-site visits