Job Description
Join InnovateTech Solutions as a Temporary-to-Full-Time Tech Support Specialist and launch your career in California's thriving tech hub! We're seeking dynamic professionals to provide exceptional technical assistance to our diverse client base across San Francisco. This temporary role offers competitive hourly pay, comprehensive training, and a clear pathway to permanent employment with full benefits including health insurance, retirement plans, and professional development opportunities.
Our temporary team members gain hands-on experience with cutting-edge technology while working in a collaborative, fast-paced environment. You'll be part of a company that values innovation, diversity, and career growth. With consistent performance, you'll transition to a full-time role with increased responsibilities and salary potential.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Diagnose and resolve technical problems via phone, email, and remote support
- Document all interactions and resolutions in ticketing systems
- Collaborate with IT team on complex technical escalations
- Train end-users on new technologies and best practices
- Conduct regular system maintenance and updates
- Participate in cross-departmental tech improvement projects
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of technical support or customer service experience
- Proficiency with Windows/macOS, networking concepts, and cloud platforms
- Strong troubleshooting and problem-solving abilities
- Excellent verbal and written communication skills
- Ability to work flexible hours including occasional weekends
- CompTIA A+ certification or equivalent technical training
- Valid California driver's license for occasional on-site support