Job Description
Are you looking for a rewarding opportunity in New York?
We are currently seeking a dedicated Temporary Night Shift Customer Service Representative to join our dynamic team in Long Island City. This is an excellent opportunity for professionals seeking flexible work schedules, competitive pay, and immediate start dates.
As a key member of our operations team, you will play a critical role in ensuring our clients receive top-tier support during off-peak hours. We pride ourselves on a modern, high-conversion work environment that prioritizes employee growth and safety.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Flexible Schedule: Stable night shift hours with potential for extensions.
- Modern Facilities: State-of-the-art office in the heart of NYC.
- Professional Development: Access to training resources and career growth pathways.
Responsibilities
- Manage High-Volume Inquiries: Handle a steady stream of customer calls, emails, and live chats with professionalism and efficiency.
- Data Entry & Reporting: Accurately input customer information into CRM systems and generate daily performance reports.
- Issue Resolution: Troubleshoot customer concerns and escalate complex issues to senior management when necessary.
- Shift Coordination: Adhere strictly to night shift protocols and ensure all operational windows are met.
- Quality Assurance: Maintain high standards of service quality by following established scripts and guidelines.
- Collaboration: Work closely with day-shift teams to ensure seamless workflow transitions.
Qualifications
- Availability: Must be available to work night shifts (typically 9:00 PM - 6:00 AM).
- Experience: Minimum 1 year of experience in customer service or call center operations.
- Education: High School Diploma or GED required; Associateās degree preferred.
- Technical Skills: Proficient in Microsoft Office Suite and CRM software (e.g., Zendesk, Salesforce).
- Communication: Exceptional verbal and written communication skills with a focus on clarity and tone.
- Work Ethic: Self-motivated, detail-oriented, and able to work independently with minimal supervision.