Job Description
Join our dynamic team as a Temporary Customer Service Representative in Charlotte, NC! This high-impact role offers immediate start opportunities with competitive pay and flexible scheduling. Ideal for professionals seeking short-term career growth while delivering exceptional service to Fortune 500 clients. Enjoy a modern workspace with comprehensive training and performance-based incentives.
Responsibilities
- Handle 50+ inbound/outbound customer calls daily with professionalism
- Resolve billing inquiries using Salesforce and proprietary CRM systems
- Process customer orders and maintain accurate transaction records
- Collaborate with cross-functional teams to resolve escalated issues
- Meet/exceed quality assurance metrics (90%+ CSAT score)
- Document all interactions in compliance with HIPAA guidelines
- Participate in bi-weekly performance improvement sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environment
- Proficiency in Microsoft Office Suite (Outlook, Excel)
- Strong typing skills (45+ WPM) with data entry accuracy
- Ability to work rotating shifts including weekends
- Excellent communication skills with neutral accent
- Valid North Carolina driver's license (if field visits required)
- Background check clearance within 48 hours