Job Description
Are you a night owl with a knack for solving complex technical puzzles? TechNova Solutions is seeking a highly skilled Technical Support Engineer to join our elite team for a high-impact contract position. This role is designed for problem-solvers who thrive in the quiet hours of the night, ensuring our clients' infrastructure remains stable and secure 24/7.
In this role, you will act as the first line of defense for critical systems, handling escalated tickets, diagnosing complex software/hardware issues, and providing rapid resolution to maintain business continuity. This is not just a job; it's an opportunity to work with cutting-edge technology and a team that values precision and efficiency.
Why Choose TechNova?
- Competitive contract rates ($35-$45/hr).
- Flexible schedule tailored to night shift professionals.
- Exposure to enterprise-level infrastructure.
Responsibilities
- Monitor and troubleshoot technical systems and applications during night operations.
- Resolve complex Level 2/3 tickets, including server issues, network connectivity, and software bugs.
- Document all incidents, resolutions, and preventative measures in the ticketing system.
- Collaborate with day-shift engineering teams to ensure seamless handovers and knowledge transfer.
- Ensure 100% uptime and data integrity for critical client assets.
Qualifications
- Minimum of 2 years of experience in Technical Support or Help Desk roles.
- Proficiency in Windows and Linux operating systems.
- Strong understanding of networking concepts (TCP/IP, DNS, DHCP).
- Excellent verbal and written communication skills for remote support.
- Ability to work independently with minimal supervision during night shifts.