Job Description
We are looking for a skilled IT Professional to join our elite support team on a weekend contract basis. This is a high-impact role for a dedicated individual who thrives in a fast-paced environment and wants to ensure business continuity for our New York operations.
As a contract employee on the weekend shift, you will be the first line of defense for our internal users, handling complex technical issues with precision and speed. We offer a competitive hourly rate and a collaborative work culture.
Responsibilities
- Provide advanced technical troubleshooting for hardware, software, and network issues on weekends.
- Manage and prioritize incoming helpdesk tickets and resolve them within service level agreements.
- Perform on-site system maintenance, updates, and security patches at our NYC headquarters.
- Assist in the deployment of new hardware and software solutions as needed.
- Document all technical issues and resolutions for the week-day team review.
- Ensure 100% uptime and data integrity during off-hours operations.
Qualifications
- Minimum of 3 years of professional experience in IT support or Helpdesk.
- Strong knowledge of Windows Server, Active Directory, and Microsoft 365.
- Familiarity with VPN configuration and remote access tools.
- CompTIA A+ or higher certification preferred.
- Must be available to work exclusively on weekends (Saturday and Sunday).
- Excellent communication skills and ability to work independently.