Job Description
Apex Houston Staffing is currently seeking a highly motivated Part-Time Temp Customer Service Specialist to join our elite network. If you are looking for flexible work opportunities in Houston, TX, and possess exceptional communication skills, we want to hear from you.
This role offers the perfect blend of professional growth and schedule flexibility, making it an ideal choice for students or professionals seeking supplementary income. You will support our key clients by ensuring seamless service delivery and operational excellence.
Responsibilities
- Manage a high volume of incoming inquiries via phone, email, and live chat with a focus on accuracy and speed.
- Assist in data entry and maintaining accurate, up-to-date customer records within the CRM system.
- Resolve customer complaints and issues promptly, escalating complex matters to the senior team when necessary.
- Coordinate schedules and appointments for internal staff members to ensure smooth daily operations.
- Prepare daily reports and summary documents to track performance metrics and key deliverables.
- Collaborate with cross-functional teams to improve service protocols and client satisfaction rates.
Qualifications
- High school diploma or equivalent required; associate degree or higher is a plus.
- Previous experience in customer service, administrative support, or call center environments is preferred.
- Strong verbal and written communication skills with a professional and polished tone.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace.
- Ability to work independently while adhering to strict deadlines and quality standards.
- Reliable transportation and the flexibility to work varied shifts, including weekends if required.