Job Description
Join TechSolutions Inc. as a Part-Time IT Support Specialist in Columbus, OH! We're seeking a tech-savvy professional to deliver exceptional remote and on-site support for our growing client base. This flexible contract role offers the perfect blend of autonomy and collaboration, allowing you to leverage your expertise while maintaining work-life balance. Ideal for experienced technicians seeking supplemental income or flexible hours.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Manage cloud infrastructure (AWS/Azure) and cybersecurity protocols
- Document incident resolutions and maintain service level agreements
- Collaborate with cross-functional teams on IT projects and upgrades
- Train end-users on system best practices and security protocols
Qualifications
- 3+ years of IT support experience with Windows/macOS environments
- CompTIA A+/Network+ certification or equivalent
- Proficiency in cloud platforms (AWS/Azure) and cybersecurity tools
- Strong diagnostic and problem-solving abilities
- Excellent communication skills for client interactions
- Ability to work independently with minimal supervision
- Relevant degree in Computer Science or related field preferred