Job Description
Join our dynamic night shift team as a Contract IT Support Specialist in Denver! We're seeking a tech-savvy professional to provide critical after-hours technical support to our enterprise clients. This contract role offers competitive pay, flexible scheduling, and the opportunity to work with cutting-edge technology in a collaborative environment.
As a key member of our night operations team, you'll ensure seamless IT infrastructure maintenance and user support during off-peak hours. This position is ideal for tech professionals seeking flexible schedules while making significant impact. Apply now to join Denver's premier tech support team!
Responsibilities
- Provide 24/7 remote technical support for enterprise clients during night shift hours
- Diagnose and resolve hardware, software, and network issues across diverse systems
- Monitor system performance and proactively address potential security vulnerabilities
- Document all support tickets and maintenance activities in company CRM systems
- Collaborate with day-shift teams for seamless handover of ongoing issues
- Deploy and configure new systems during scheduled maintenance windows
- Maintain strict compliance with data security protocols and privacy standards
Qualifications
- 3+ years of experience in IT support/help desk environments
- Proven experience with Windows Server administration and Active Directory
- CompTIA Security+ or equivalent cybersecurity certification required
- Strong troubleshooting skills for network, cloud (AWS/Azure), and endpoint systems
- Ability to work independently and make critical decisions during off-hours
- Experience with ticketing systems (ServiceNow/Jira) and remote access tools
- Valid US driver's license and reliable transportation for occasional on-site visits