Job Description
Join TechSolutions Denver as a Night Shift IT Support Specialist and become a critical part of our 24/7 operations team. This contract role offers competitive compensation, flexible scheduling, and the opportunity to work with cutting-edge technology while supporting our diverse client base. Enjoy a dynamic night shift environment where your expertise directly impacts business continuity.
Responsibilities
- Provide remote technical support for hardware, software, and network issues during night hours
- Monitor and maintain server infrastructure, cloud platforms, and security systems
- Collaborate with global teams to resolve critical incidents and service requests
- Document all troubleshooting activities and maintenance procedures
- Perform system backups, updates, and security patches during low-traffic windows
- Act as primary escalation point for night-shift operational challenges
Qualifications
- 2+ years of IT support experience with night shift or 24/7 environment exposure
- Proficiency in Windows Server, AWS/Azure, and networking fundamentals
- CompTIA A+ or equivalent certification required
- Strong problem-solving skills with ability to work autonomously
- Excellent written and verbal communication skills
- Experience with ticketing systems (ServiceNow, Jira)
- Availability to work 10 PM - 6 AM, 4 days per week