Job Description
Join our dynamic team as a Night Shift IT Support Specialist in Boston, MA. This contract position offers the flexibility of remote work while supporting critical infrastructure during off-peak hours. You'll be the backbone of our 24/7 operations, ensuring seamless technology solutions for enterprise clients. Competitive compensation and professional development opportunities await.
Responsibilities
- Provide Tier 2/3 technical support for enterprise systems during night shifts
- Monitor and maintain network infrastructure, servers, and cloud services
- Resolve complex hardware/software issues with minimal supervision
- Document incident reports and create knowledge base articles
- Collaborate with global teams during critical outages
- Implement security protocols and access controls
- Perform system backups and disaster recovery testing
Qualifications
- 3+ years of enterprise IT support experience
- CompTIA Security+ or equivalent certification required
- Proficiency in Windows Server, Linux, and AWS/Azure
- Strong troubleshooting skills for network and application issues
- Ability to work independently during night shifts (6 PM - 6 AM)
- Experience with ticketing systems like ServiceNow or Jira
- Excellent written communication for incident documentation