Job Description
Join Our Elite Night Operations Team
Valley Systems Inc. is seeking a highly skilled and reliable Night Shift Contract Technical Support Specialist to join our Phoenix-based team. This is a premium contract opportunity offering competitive pay and the flexibility to work in a critical 24/7 environment. If you excel under pressure and possess deep technical expertise, we want to hear from you.
Why This Role?
- Competitive Pay: Hourly rate ranging from $35.00 to $55.00 depending on experience.
- Location: Phoenix, AZ (On-site).
- Flexibility: Dedicated night shift hours for maximum work-life balance during the day.
Your Responsibilities
As a Night Shift Specialist, you will serve as the first line of defense for our enterprise infrastructure. Your role is critical in maintaining uptime and ensuring seamless operations while the rest of the world sleeps.
Responsibilities
- Monitor and troubleshoot server infrastructure, networks, and end-user hardware remotely and on-site.
- Resolve Level 1 and Level 2 technical issues for internal stakeholders efficiently.
- Perform routine system maintenance, patching, and security updates during off-peak hours.
- Document all incidents, resolutions, and maintenance activities in the ticketing system.
- Collaborate with Day Shift teams to hand off unresolved issues and ensure continuity of service.
- Respond to critical alerts and escalations with a focus on rapid recovery.
Qualifications
- Minimum of 2 years of experience in IT Support, Help Desk, or Systems Administration.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with remote access tools (TeamViewer, RDP) and ticketing systems (ServiceNow, Jira).
- Ability to work independently during night hours with minimal supervision.
- Excellent written and verbal communication skills.
- CompTIA A+ or Network+ certification is highly preferred.