Job Description
Are you looking to kickstart your career in Information Technology? San Diego Tech Partners is hiring a Junior Technical Support Specialist (Contract) to join our growing team. In this role, you will be the first point of contact for our clients, providing essential technical troubleshooting and support in a fast-paced environment.
We are looking for candidates who are eager to learn, possess a strong customer service mindset, and are ready to take on challenging technical problems under supervision.
Responsibilities
- Provide Tier 1 Technical Support: Respond to incoming helpdesk tickets and support requests via phone and email in a timely manner.
- Hardware & Software Troubleshooting: Diagnose and resolve common issues related to operating systems, peripherals, and network connectivity.
- Account Management: Assist in setting up new user accounts, configuring email clients, and managing security protocols.
- Documentation: Maintain accurate records of support incidents and resolutions in our ticketing system.
- Remote Assistance: Utilize remote desktop tools to assist users with troubleshooting and software installations.
Qualifications
- Education: High school diploma or equivalent required; Associate’s degree in Computer Science or related field is a plus.
- Experience: No prior professional experience required, but internships or personal tech projects are highly valued.
- Technical Skills: Familiarity with Windows and Mac operating systems; basic knowledge of networking concepts.
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Problem Solving: Strong analytical skills with a logical approach to troubleshooting.