Job Description
About the Opportunity:
Apex Digital Solutions is looking for an ambitious Junior IT Support Specialist to join our growing team on a contract basis in Austin, TX. This is a fantastic entry-level role designed for recent graduates or career changers eager to break into the tech industry. You will gain invaluable experience working alongside senior engineers in a modern, collaborative environment.
What You'll Do:
- Provide first-level technical support to internal employees, troubleshooting hardware, software, and network issues.
- Assist in the provisioning and setup of new workstations, laptops, and mobile devices.
- Maintain accurate records of IT incidents and resolutions in our helpdesk system.
- Collaborate with the team to ensure system uptime and security compliance.
- Perform routine hardware maintenance and inventory checks.
Responsibilities
- Diagnose and resolve basic to moderate technical issues via phone, email, and in-person support.
- Deploy and configure operating systems and standard business applications.
- Support the end-user community with password resets, account access, and software troubleshooting.
- Assist in the implementation of software patches and security updates.
- Document standard operating procedures and technical guides.
- Monitor system performance and report any anomalies to the senior engineering team.
Qualifications
- High school diploma or equivalent; Associate’s degree in Computer Science, Information Technology, or related field is a plus.
- Basic knowledge of computer hardware, operating systems (Windows), and networking concepts.
- Strong problem-solving skills with a logical approach to troubleshooting.
- Excellent verbal and written communication skills.
- Ability to work independently and meet deadlines in a fast-paced environment.
- Must be authorized to work in the United States.