Job Description
Are you an aspiring IT professional looking to launch your career?
Apex Digital Systems is seeking a motivated Junior IT Support Specialist for an exciting contract opportunity in the heart of San Jose, CA. This is a fantastic chance for entry-level candidates to gain hands-on experience in a dynamic tech environment while supporting our growing client base.
In this role, you will act as the first line of technical defense, ensuring our internal systems run smoothly and our team members receive the assistance they need to succeed. If you are eager to learn, troubleshoot effectively, and want to be part of a forward-thinking team, we want to hear from you.
Why Join Us?
- Hands-on experience with enterprise-level technologies.
- Flexible contract terms with potential for extension.
- Opportunity to work with a diverse and talented team.
Key Responsibilities:
- Provide tier-one technical support and troubleshooting for hardware and software issues.
- Assist in the setup, configuration, and maintenance of workstations, printers, and mobile devices.
- Respond to helpdesk tickets and emails in a timely and professional manner.
- Maintain accurate inventory records of IT assets and peripherals.
- Collaborate with senior engineers to diagnose complex technical problems.
- Ensure strict adherence to data security and compliance protocols.
Qualifications:
- Associate degree in Computer Science, Information Technology, or related field (or equivalent military/service experience).
- Fresh graduates or individuals with 0-2 years of experience are encouraged to apply.
- Familiarity with Windows operating systems and basic networking concepts.
- Strong problem-solving skills and a logical approach to troubleshooting.
- Excellent verbal and written communication skills.
- Ability to work independently as well as part of a collaborative team.
Responsibilities
- Provide tier-one technical support and troubleshooting for hardware and software issues.
- Assist in the setup, configuration, and maintenance of workstations, printers, and mobile devices.
- Respond to helpdesk tickets and emails in a timely and professional manner.
- Maintain accurate inventory records of IT assets and peripherals.
- Collaborate with senior engineers to diagnose complex technical problems.
- Ensure strict adherence to data security and compliance protocols.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (or equivalent military/service experience).
- Fresh graduates or individuals with 0-2 years of experience are encouraged to apply.
- Familiarity with Windows operating systems and basic networking concepts.
- Strong problem-solving skills and a logical approach to troubleshooting.
- Excellent verbal and written communication skills.
- Ability to work independently as well as part of a collaborative team.