Job Description
Are you ready to launch your career in technology? Apex Digital Systems is looking for a motivated and eager Junior IT Support Specialist to join our dynamic team on a contract basis. This is an excellent opportunity for recent graduates or career changers to gain hands-on experience in a fast-paced corporate environment in Columbus, OH.
As a Junior IT Support Specialist, you will play a crucial role in ensuring our internal workforce has the technical tools they need to succeed. We offer a collaborative culture, mentorship opportunities, and the chance to work on diverse projects. If you have a passion for technology and a desire to learn, we want to hear from you!
Why Join Us?
- Hands-on experience with enterprise-level technologies.
- Competitive hourly rate for contract work.
- Opportunity for potential full-time conversion based on performance.
- Flexible schedule in a modern downtown Columbus office.
Responsibilities
- Tier 1 Support: Provide exceptional technical support to internal employees via phone, email, and in-person for hardware and software issues.
- System Management: Assist in the installation, configuration, and troubleshooting of desktop environments, printers, and mobile devices.
- Network Basics: Monitor network performance and assist in resolving basic connectivity issues and router configurations.
- Documentation: Maintain accurate and up-to-date tickets and logs in the Service Desk system.
- Asset Management: Help track inventory of IT equipment and assist in the deployment of new hardware.
- User Training: Conduct basic training sessions for employees on new software tools and security protocols.
Qualifications
- Education: Associate degree in Computer Science, Information Technology, or equivalent technical certification (CompTIA A+ preferred).
- Experience: 0-2 years of experience in a help desk or technical support role (internships considered).
- Technical Skills: Strong knowledge of Microsoft Windows 10/11 and Microsoft Office 365 suite.
- Soft Skills: Excellent verbal and written communication skills with a customer-centric attitude.
- Problem Solving: Ability to troubleshoot issues methodically and ask the right questions to find root causes.
- Availability: Must be available to work a hybrid schedule (2-3 days in-office) in Columbus, OH.