Job Description
Are you ready to kickstart your career in technology?
Apex Systems is seeking a motivated Junior IT Support Specialist to join our dynamic team in Indianapolis, IN. This is a contract opportunity designed for entry-level professionals looking to gain hands-on experience in a fast-paced corporate environment.
As a Junior IT Support Specialist, you will play a vital role in maintaining our client's technology infrastructure. You will work alongside experienced engineers, learning best practices while providing essential support to end-users.
Why Join Us?
- Competitive hourly rate: $22 - $30/hr.
- Gain real-world experience with enterprise-level systems.
- Flexible contract terms with potential for extension.
- Professional development and mentorship opportunities.
Responsibilities
- Provide Tier 1 technical support to end-users via phone, email, and in-person, resolving hardware and software issues efficiently.
- Troubleshoot and resolve common problems related to Windows 10/11, macOS, and mobile devices (iOS/Android).
- Assist in the setup, installation, and configuration of new workstations, printers, and peripherals.
- Document all support tickets and resolutions in the ticketing system (e.g., ServiceNow, Jira) to maintain accurate records.
- Collaborate with the senior IT team to identify recurring issues and implement preventative measures.
- Maintain a clean and organized IT workspace, including cable management and inventory tracking.
Qualifications
- Currently pursuing or recently completed a degree in Computer Science, Information Technology, or a related field.
- Basic understanding of computer hardware components, operating systems, and networking concepts.
- Familiarity with Active Directory and basic troubleshooting methodologies.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent written and verbal communication skills with a customer-first attitude.
- Willingness to learn new technologies and adapt to changing IT environments.