Job Description
Are you a recent graduate or a career changer looking to break into the tech industry? Detroit Digital Solutions is currently seeking a motivated Junior IT Support Specialist to join our growing team on a contract basis. This is an excellent opportunity to gain hands-on experience in a fast-paced environment while contributing to critical infrastructure projects across the region.
We offer a competitive hourly rate and the flexibility of a contract role, perfect for those seeking to build their resume without the long-term commitment. If you have a passion for technology and a desire to learn, we want to hear from you.
Responsibilities
- Provide Tier 1 technical support to internal employees via phone, email, and in-person.
- Troubleshoot and resolve hardware and software issues, including printers, laptops, and operating systems.
- Assist with the deployment and configuration of new workstations and software applications.
- Maintain accurate records of technical issues and resolutions in the helpdesk ticketing system.
- Collaborate with senior technicians to diagnose and resolve complex network connectivity problems.
- Conduct regular hardware inventory and asset tagging.
Qualifications
- High school diploma or equivalent; Associate’s degree in Information Technology or related field is a plus.
- Basic understanding of computer hardware components and operating systems (Windows/Linux).
- Strong problem-solving skills and the ability to troubleshoot technical issues efficiently.
- Excellent written and verbal communication skills.
- Ability to work independently as well as part of a collaborative team.
- Must be authorized to work in the United States.