Job Description
Join InnovateTech Solutions as a Junior IT Support Specialist and kickstart your career in technology! We're seeking motivated entry-level professionals to provide essential IT support to our clients across Charlotte. This contract role offers hands-on experience with cutting-edge systems while working alongside industry experts. Perfect for recent graduates or career changers looking to build technical skills in a dynamic environment.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Assist with desktop/laptop setups and troubleshooting
- Document IT processes and maintain ticketing systems
- Collaborate with senior engineers on network administration tasks
- Conduct user training for new technology implementations
- Monitor system performance and security protocols
- Support cloud-based applications (Office 365, Google Workspace)
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and customer service skills
- Ability to work independently and manage multiple tasks
- CompTIA A+ or similar certification is a plus
- Valid driver's license for occasional client visits