Job Description
Are you ready to launch your career in technology?
We are seeking motivated Entry-Level IT Support Specialists to join our dynamic team in Oklahoma City. This is a fantastic opportunity for recent graduates or career switchers to gain hands-on experience with leading enterprise software and hardware without requiring prior technical expertise.
As a Contract Associate, you will be the first line of support for our clients, ensuring smooth operations and user satisfaction. We provide comprehensive training, so if you are eager to learn and have a problem-solving mindset, we want to meet you.
Why Join Us?
- Zero experience required – just bring your drive and willingness to learn.
- Competitive hourly pay in a thriving Oklahoma City hub.
- Fast-track path to permanent employment for high performers.
- Modern office environment with flexible scheduling.
Responsibilities
- Troubleshoot Basic Technical Issues: Assist users with hardware connectivity, printer errors, and software installation via remote tools and on-site support.
- Manage Service Tickets: Log and prioritize incoming support requests in our ticketing system (Zendesk/ServiceNow) to ensure timely resolution.
- Customer Communication: Provide clear, friendly, and professional support to non-technical clients, translating complex jargon into simple terms.
- Hardware Maintenance: Perform routine checks and updates on workstations, laptops, and peripherals.
- Software Deployment: Assist in the setup and configuration of office applications and security protocols.
- Documentation: Maintain accurate records of technical issues and resolutions to improve our internal knowledge base.
Qualifications
- Education: High School Diploma or GED required; Associate's degree in Computer Science or related field is a plus but not mandatory.
- Experience: No prior professional IT experience required. We value potential over pedigree.
- Computer Literacy: Comfortable navigating Microsoft Windows and Mac OS operating systems.
- Soft Skills: Excellent verbal communication skills and a patient, customer-first attitude.
- Adaptability: Ability to learn new software tools quickly and work in a fast-paced environment.
- Reliability: Must be available for the full contract duration and willing to undergo a background check.