Job Description
Are you a highly skilled IT professional looking for a flexible, high-impact contract opportunity on the weekends? Pacific Systems Group is seeking a dedicated IT Support Specialist to join our Los Angeles team.
We are looking for a problem-solver who thrives in a fast-paced environment and can ensure our critical infrastructure remains operational during off-hours. This is a fantastic opportunity for remote workers in LA or those seeking a work-life balance focused schedule.
Responsibilities
- Provide Tier 2 technical support and troubleshooting for hardware, software, and network issues during weekend shifts.
- Manage and resolve incoming support tickets with a focus on speed and accuracy.
- Perform routine system maintenance, updates, and backups to ensure data integrity.
- Collaborate with the on-call support team to escalate critical incidents.
- Document all technical issues and resolutions in the ticketing system.
- Assist in the setup and configuration of workstations for new contractors.
Qualifications
- Minimum of 2 years of professional IT support experience.
- Strong knowledge of Microsoft Windows, Office Suite, and Active Directory.
- Experience with remote desktop tools and ticketing systems (ServiceNow, Jira, or Zendesk).
- Flexibility to work weekends (Saturday and Sunday) on a rotating schedule.
- Excellent verbal and written communication skills.
- Relevant certifications (CompTIA A+, Network+) are a plus.