Job Description
Are you a tech-savvy professional seeking a dynamic opportunity in the Research Triangle Park? Apex Technical Solutions is currently seeking a skilled IT Support Specialist to join our growing team in Raleigh, NC. We are looking for a temporary resource who demonstrates exceptional problem-solving abilities and a commitment to excellence, with a clear pathway to potential full-time conversion.
As a hub for innovation and technology, Raleigh offers a vibrant community and a competitive job market. In this role, you will serve as the first point of contact for our internal users, ensuring seamless technology operations and driving user satisfaction. We pride ourselves on a collaborative environment where your contributions will make a tangible impact on our daily workflows.
Why Join Us?
- Competitive Compensation: Earn between $55,000 and $75,000 annually based on experience.
- Growth Potential: This is a temp-to-hire position offering a clear trajectory for long-term career growth within a top-tier firm.
- Modern Environment: Work in a cutting-edge facility with state-of-the-art technology and a supportive culture.
- Strategic Location: Conveniently located in Raleigh with easy access to major highways and amenities.
Responsibilities
- Provide Tier 2 support for hardware, software, and network troubleshooting for a diverse user base.
- Manage and maintain the IT ticketing system (ServiceNow or equivalent) to ensure timely resolution of support requests.
- Configure, deploy, and troubleshoot mobile devices, laptops, and peripherals.
- Assist with IT asset management, including inventory tracking and software licensing verification.
- Conduct regular user training sessions to improve technology adoption and security awareness.
- Collaborate with the IT leadership team to identify process improvements and system enhancements.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent professional experience.
- Valid CompTIA A+ certification or equivalent technical knowledge is highly preferred.
- Strong understanding of Windows operating systems, Microsoft Office Suite, and cloud-based applications.
- Excellent communication skills with the ability to translate technical jargon into plain language for non-technical staff.
- Proven ability to prioritize multiple tasks and work effectively in a fast-paced, deadline-driven environment.
- Reliable transportation and the ability to travel within the Raleigh area as needed.