Job Description
Are you looking for flexibility and immediate cash flow? RapidTemp Solutions is currently seeking a highly skilled IT Support Specialist to join our dynamic team in Dallas, TX. We specialize in connecting top talent with premium contract opportunities that offer daily pay options for qualified candidates.
In this role, you will provide critical technical support to our clients, ensuring seamless operations and high user satisfaction. We value adaptability, problem-solving skills, and a proactive attitude. If you are ready to accelerate your career with a company that puts your financial needs first, apply today!
Why Choose RapidTemp Solutions?
- ✅ Daily Pay Options: Get paid the very next day after your shift.
- ✅ Competitive Rates: Hourly pay starting at $35/hr based on experience.
- ✅ No Commute Hassles: Fully remote and hybrid onsite roles available.
- ✅ Professional Growth: Work with cutting-edge technology and diverse teams.
Join us in shaping the future of tech support in Dallas. Your expertise is needed now.
Responsibilities
- Provide Tier 2/3 technical support via phone, email, and remote desktop tools to end-users.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Manage and update IT asset inventories, ensuring all equipment is tracked and maintained.
- Install, configure, and troubleshoot operating systems (Windows, macOS) and productivity software.
- Document all incidents, resolutions, and system changes in the ticketing system (e.g., ServiceNow, Jira).
- Collaborate with network administrators to ensure optimal network performance and security protocols.
- Conduct user training sessions to improve IT literacy and reduce support ticket volume.
Qualifications
- Minimum of 2 years of experience in IT Support, Helpdesk, or a similar technical role.
- CompTIA A+ or equivalent certification is strongly preferred.
- Strong knowledge of Microsoft Office 365, Active Directory, and network troubleshooting.
- Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Ability to work independently in a contract environment while meeting strict deadlines.
- Flexibility to work occasional evening or weekend shifts as required by business needs.
- High school diploma or GED required; Associate’s degree in Computer Science or related field a plus.