Job Description
Are you ready to work with a top-tier staffing agency that puts your financial freedom first?
Apex Digital Services is currently seeking a detail-oriented IT Support Specialist to join our growing team in San Antonio, TX. We specialize in connecting top talent with flexible, high-impact contract opportunities. Get paid daily with our industry-leading pay structure, ensuring you have the liquidity you need when you need it most.
As a contract IT Specialist, you will be the first line of defense for our clients, providing technical assistance, troubleshooting hardware and software issues, and ensuring seamless network operations. If you thrive in a fast-paced environment and value flexibility, this is your opportunity to shine.
Responsibilities
- Troubleshoot and Resolve: Diagnose and repair hardware and software issues for end-users, including desktops, laptops, printers, and network connectivity.
- Client Support: Provide exceptional technical support via phone, email, and in-person to resolve complex technical problems efficiently and professionally.
- System Maintenance: Perform routine maintenance tasks, software updates, and security patches to ensure system integrity and compliance.
- Hardware Deployment: Assist in the setup, configuration, and deployment of new workstations and peripherals for incoming staff.
- Documentation: Maintain accurate records of support tickets, resolutions, and system configurations for future reference.
- Communication: Act as a liaison between clients and technical teams to ensure clear communication regarding project status and technical requirements.
Qualifications
- Experience: Minimum of 1-2 years of professional experience in IT support, helpdesk, or a related technical field.
- Education: Associate degree or certification in Information Technology, Computer Science, or related field (e.g., CompTIA A+ preferred).
- Technical Skills: Proficiency in Windows and macOS operating systems, Microsoft Office Suite, and basic networking concepts (TCP/IP, DNS).
- Problem Solving: Strong analytical skills with the ability to troubleshoot complex issues under pressure.
- Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Flexibility: Ability to work varying shifts and adapt to changing priorities in a contract environment.