Job Description
We are currently seeking a highly motivated and professional Customer Service Representative for an immediate start in Virginia Beach, VA. Coastal Temp Solutions is a premier staffing agency connecting top talent with local businesses. This is a fantastic opportunity for individuals looking for flexible temporary work or a potential temp-to-hire position.
Why Join Us?
- Immediate start available.
- Competitive hourly pay ($18.00 - $22.00).
- Work with a dynamic team in a modern office environment.
- Opportunity for permanent placement based on performance.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone and email with a focus on resolution.
- Provide accurate information regarding products, services, and company policies.
- Enter and update customer data accurately into the CRM system.
- Handle customer complaints and escalations professionally and efficiently.
- Collaborate with the sales and support teams to ensure seamless service delivery.
- Process returns, exchanges, and orders according to established protocols.
- Maintain a professional and organized workspace at all times.
Qualifications
- High school diploma or equivalent required; associate degree preferred.
- Previous experience in customer service, call centers, or retail is a plus.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong typing skills and data entry accuracy.
- Ability to work independently and manage time effectively in a fast-paced environment.
- Must be available for immediate start.