Job Description
Are you ready to launch your career in the tech industry? Streamline Staffing Solutions is seeking motivated Entry-Level Technical Support Contractors to join our growing team in Phoenix, Arizona. This is a fantastic opportunity to gain hands-on experience with enterprise-level systems while working in a collaborative and fast-paced environment. We prioritize professional development, ensuring you leave with a robust portfolio and the skills necessary for future permanent roles.
Why Join Us?
As a leading technical staffing firm, we bridge the gap between top talent and industry leaders. In this role, you will not only solve real-world technical problems but also receive mentorship from seasoned IT professionals. We are looking for candidates who are eager to learn, adaptable, and ready to contribute immediately.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues.
- Assist in the deployment and configuration of workstations, printers, and peripherals.
- Maintain accurate documentation of all resolved tickets and user interactions in our ticketing system.
- Collaborate with senior engineers to escalate complex technical queries effectively.
- Conduct user training sessions on standard office software and security protocols.
- Monitor system performance and report anomalies to the IT management team.
Qualifications
- High School Diploma or equivalent required; Associate’s degree in Computer Science or related field preferred.
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook) is essential.
- Basic understanding of operating systems (Windows 10/11, macOS) and networking concepts.
- Excellent communication skills with a focus on customer service and patience.
- Ability to work independently and adapt quickly to new technologies and procedures.
- Willingness to obtain relevant IT certifications (e.g., CompTIA A+) upon hiring.