Job Description
Are you ready to launch your career in technology? TechFort Solutions is seeking an enthusiastic Entry Level IT Support Specialist to join our growing team on a contract basis in Fort Worth, Texas. This is an exceptional opportunity for recent graduates or career changers to gain hands-on experience with top-tier enterprise systems in a fast-paced environment.
Why Join Us?
- Real-World Experience: Work alongside senior engineers and learn industry-standard tools.
- Competitive Pay: Earn $18 - $25 per hour with potential for extension.
- Growth Potential: A stepping stone to a permanent role or advanced certifications.
- Modern Environment: Enjoy a collaborative culture that values innovation and learning.
We are looking for a motivated individual who is eager to solve problems and support our clients' technology needs.
Responsibilities
- Provide first-level technical support to end-users via phone, email, and in-person.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Assist in the deployment, configuration, and maintenance of workstations and peripherals.
- Document all incidents, solutions, and resolutions in the ticketing system.
- Collaborate with the IT team to identify process improvements and system upgrades.
- Conduct basic network troubleshooting and printer setup.
Qualifications
- Associate degree in Information Technology, Computer Science, or related field (or equivalent work experience).
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook) and Windows operating systems.
- Strong customer service orientation with excellent communication skills.
- Ability to troubleshoot basic computer problems and explain technical concepts to non-technical users.
- High school diploma or GED required; Bachelor’s degree preferred.
- Willingness to learn new technologies and obtain relevant certifications (CompTIA A+ a plus).