Job Description
We are seeking a motivated Entry-Level IT Support Specialist to join our growing team in Boston, Massachusetts. This is an excellent opportunity for individuals looking to launch a career in Information Technology without prior experience. We provide comprehensive on-the-job training and mentorship to help you succeed.
In this contract role, you will assist our senior technicians in delivering top-tier technical support to our clients. You will gain hands-on experience in a dynamic environment while building a solid foundation for your future in tech.
Responsibilities
- Provide first-level technical support to end-users via phone, email, and in-person.
- Assist in diagnosing and resolving hardware and software issues.
- Perform routine system maintenance and updates under supervision.
- Document all technical issues and resolutions in the helpdesk ticketing system.
- Collaborate with the team to ensure a smooth and efficient workflow.
Qualifications
- High school diploma or equivalent required.
- Strong desire to learn and willingness to undergo technical training.
- Excellent verbal and written communication skills.
- Basic computer literacy and comfort with technology.
- Ability to work well in a team-oriented environment.