Job Description
Join TechSolutions Inc. as an Entry-Level IT Support Specialist and launch your career in Indianapolis' thriving tech hub! This 6-month contract position offers hands-on experience with enterprise systems while working alongside industry experts. You'll gain invaluable skills in network infrastructure, cybersecurity protocols, and client-facing support – perfect for recent graduates or career changers. Our collaborative environment includes mentorship programs and flexible scheduling to accommodate your lifestyle.
At TechSolutions, we believe in nurturing talent. This role provides exposure to Fortune 500 clients and cutting-edge technologies like Microsoft Azure and Cisco networking. Located downtown Indianapolis near the Indianapolis Central Library, our modern office offers free parking and transit accessibility. Apply today to start your journey toward a permanent IT career!
Responsibilities
- Provide Tier 1 technical support for 150+ employees via phone, email, and ticketing systems
- Deploy and configure desktop/laptop hardware including Windows 11 workstations
- Install and maintain enterprise software packages (Microsoft 365, Adobe Creative Suite)
- Monitor network health using SolarWinds and resolve connectivity issues
- Create and maintain documentation for SOPs and troubleshooting guides
- Assist with security audits and compliance checks for HIPAA/GDPR
- Collaborate with senior engineers on system upgrades and migrations
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- CompTIA A+ or Network+ certification preferred (will consider candidates pursuing)
- Basic knowledge of Windows OS and Active Directory administration
- Familiarity with helpdesk ticketing systems (ServiceNow, Jira)
- Strong written/verbal communication and customer service skills
- Ability to lift 25lbs for equipment deployment tasks
- Valid driver's license for occasional off-site support
- Passion for technology and continuous learning