Job Description
Launch Your Career in Technology with Apex Digital Solutions!
We are currently seeking a dedicated Entry Level IT Support Specialist to join our contract team. This is a fantastic opportunity for recent graduates or individuals looking to pivot into the IT industry to gain valuable hands-on experience in a supportive, fast-paced environment.
In this role, you will work closely with our senior technical staff to deliver exceptional service to our clients. We value curiosity, problem-solving, and a proactive attitude.
Responsibilities
- Provide Tier 1 technical support to internal staff and clients via phone, email, and remote desktop tools.
- Troubleshoot and resolve hardware and software issues, including printers, laptops, and operating system errors.
- Assist in the deployment and configuration of new devices and workstations.
- Monitor IT system performance and report potential issues to the senior team.
- Manage and maintain accurate documentation of technical issues and resolutions.
- Conduct basic network connectivity checks and cable management tasks.
- Support the implementation of new software applications and updates.
Qualifications
- Associate degree in Information Technology, Computer Science, or a related field (equivalent experience will be considered).
- Familiarity with Windows and Mac operating systems.
- Basic understanding of computer networking concepts (LAN, Wi-Fi, IP addressing).
- Strong verbal and written communication skills with a focus on customer service.
- Ability to prioritize tasks and work independently with minimal supervision.
- High school diploma or equivalent; certification in IT support (CompTIA A+) is a plus.
- Must be authorized to work in the United States.