Job Description
Join our dynamic IT team as an Entry-Level Support Specialist! This 6-month contract position offers hands-on experience in enterprise environments while supporting cutting-edge technology infrastructure. Perfect for recent graduates seeking to launch their careers in San Diego's thriving tech sector. You'll gain exposure to cloud systems, network administration, and cybersecurity best practices under mentorship from industry professionals.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Assist with workstation setup, configuration, and maintenance
- Document IT incidents and resolutions using ticketing systems
- Collaborate with senior engineers on system upgrades and deployments
- Conduct user training on new technologies and best practices
- Monitor system performance and security alerts
- Participate in IT asset inventory and lifecycle management
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- CompTIA A+ or similar certification preferred
- Experience with helpdesk ticketing systems (e.g., Jira, ServiceNow)