Job Description
Join TechNash Solutions as an Entry-Level IT Support Specialist and kickstart your tech career in Nashville's booming tech scene! This contract role offers hands-on experience with cutting-edge systems while working alongside industry experts. Perfect for recent graduates or career changers looking to build foundational skills in a dynamic environment. Enjoy flexible hours, remote options, and opportunities for contract-to-hire conversion.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for hardware/software issues
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Assist with network connectivity, Wi-Fi setup, and basic security protocols
- Create and maintain documentation for IT processes and user guides
- Collaborate with senior technicians on system upgrades and migrations
- Support internal teams with AV equipment setup and meeting room technology
- Participate in cross-departmental IT initiatives and training sessions
Qualifications
- High school diploma or equivalent; college coursework in IT/CIS preferred
- Basic knowledge of Windows/macOS operating systems and MS Office Suite
- Customer service experience with strong problem-solving abilities
- CompTIA A+ or similar certification (or willingness to obtain)
- Excellent written/verbal communication and active listening skills
- Ability to work independently with minimal supervision
- Valid driver's license and reliable transportation for on-site visits
- Proficiency with ticketing systems (e.g., Jira, ServiceNow)