Job Description
Join TechSolutions Pro as an Entry-Level IT Support Specialist and kickstart your career in San Antonio's thriving tech scene! We're seeking motivated individuals to provide essential technical support to our clients. This contract role offers hands-on experience with cutting-edge technologies while working alongside industry experts. Perfect for recent graduates or career changers looking to build foundational IT skills in a dynamic environment. Enjoy flexible hours and the opportunity to grow within our innovative team.
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients
- Install, configure, and maintain desktop/laptop systems
- Document technical procedures and create knowledge base articles
- Provide remote and on-site technical support via ticketing systems
- Assist with network infrastructure monitoring and maintenance
- Collaborate with senior engineers on complex technical solutions
- Conduct user training sessions on new technologies
Qualifications
- High school diploma or equivalent required; associate degree preferred
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Customer service experience with strong communication skills
- Ability to troubleshoot hardware and software issues independently
- CompTIA A+ certification or equivalent knowledge
- Valid driver's license and reliable transportation
- Must pass background check and drug screening