Job Description
Are you ready to launch your career in the tech industry? TechHorizon Solutions is looking for ambitious, entry-level talent to join our dynamic team on a contract basis. We offer a fantastic opportunity to gain hands-on experience in a fast-paced environment while supporting a diverse client base.
As an Entry Level IT Support Specialist, you will be the first point of contact for technical assistance, helping to ensure our clients' technology infrastructure runs smoothly. We value curiosity, a willingness to learn, and a strong work ethic.
Why Join Us?
- Flexible Contract: Gain valuable experience with a clear end date.
- Career Growth: Potential for extension or direct hire based on performance.
- Modern Tools: Work with the latest hardware and software.
Responsibilities
- Provide tier-1 technical support to internal users via phone, email, and ticketing systems.
- Assist in the setup, configuration, and troubleshooting of hardware peripherals and software applications.
- Perform routine maintenance on workstations, printers, and network equipment.
- Document technical issues and resolutions in the knowledge base.
- Collaborate with senior team members to resolve complex technical challenges.
- Conduct basic training sessions for new software installations.
Qualifications
- High School Diploma or GED required; Associate's degree in IT or related field preferred.
- Basic understanding of computer hardware components and operating systems (Windows/macOS).
- Familiarity with networking concepts (LAN/WAN) and internet protocols.
- Strong problem-solving skills and attention to detail.
- Excellent communication skills, both verbal and written.
- Ability to work independently and as part of a collaborative team.