Job Description
Join TechFlow Solutions as an Entry-Level IT Support Specialist in Dallas! This 6-month contract position offers hands-on experience with enterprise systems while supporting Fortune 500 clients. Perfect for recent graduates or career changers looking to break into tech. Enjoy competitive pay, flexible scheduling, and mentorship from senior engineers.
Responsibilities
- Provide Tier 1 support for hardware/software issues via phone, email, and chat
- Deploy and configure workstations, laptops, and mobile devices
- Document IT processes and maintain knowledge base articles
- Collaborate with cross-functional teams on system upgrades
- Monitor ticket queues and resolve incidents within SLA
- Assist with network security protocols and compliance audits
- Train end-users on new technologies and best practices
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic understanding of Windows OS, Active Directory, and cloud services
- Excellent problem-solving and communication skills
- Ability to lift 30lbs and work in a hybrid environment
- Customer service mindset with patience and adaptability
- Valid Texas driver's license for occasional client site visits
- Experience with ServiceNow or similar ticketing systems a plus