Job Description
Join our dynamic team as an Entry-Level IT Support Specialist and kickstart your career in technology! This contract position offers hands-on experience with enterprise systems in a fast-paced environment. You'll work alongside seasoned professionals to resolve technical issues and support critical business operations. Perfect for recent graduates eager to build practical skills while contributing to innovative projects. Enjoy flexible hours and the opportunity to learn cutting-edge technologies. Apply now to become part of Charlotte's thriving tech community!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems
- Assist with cybersecurity protocols and data protection measures
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams to resolve system outages
- Train end-users on new technology implementations
- Monitor system performance and report anomalies
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic understanding of Windows/Linux operating systems
- Familiarity with network fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently and prioritize tasks
- CompTIA A+ certification preferred (not required)
- Valid driver's license and reliable transportation
- Must pass background check