Job Description
Are you looking to launch a successful career in Information Technology? Apex Tech Solutions is currently seeking a motivated Entry-Level IT Support Associate to join our dynamic team in Phoenix, Arizona. We are committed to hiring talent based on potential and attitude rather than previous technical history.
As a contract associate, you will be immersed in a fast-paced environment where you will gain hands-on experience in technical support, troubleshooting, and customer service. We provide comprehensive training to ensure your success in this role.
Responsibilities
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Log and track all support tickets in our ticketing system and ensure timely follow-up.
- Perform basic data entry and maintain accurate records of system configurations.
- Assist in the deployment of hardware and software updates to internal systems.
- Communicate complex technical information to non-technical users in a clear, professional manner.
- Collaborate with the senior IT team to identify process improvements.
Qualifications
- High School Diploma or GED is required.
- No prior IT experience is necessary; we are looking for eager learners.
- Basic computer literacy and familiarity with operating systems.
- Strong problem-solving skills and a logical approach to troubleshooting.
- Excellent written and verbal communication skills.
- Ability to work well in a team and adapt to changing priorities.