Job Description
Are you ready to launch your career in the vibrant tech ecosystem of Austin? Austin Digital Systems is seeking a motivated Entry Level Contract Technical Support Specialist to join our growing team. This is an excellent opportunity for recent graduates or career switchers to gain hands-on experience in a dynamic corporate environment.
As a Technical Support Specialist on contract, you will play a pivotal role in ensuring our clients' technical operations run smoothly. We value innovation, dedication, and a hunger for learning. If you are looking for a contract role that offers flexibility and professional growth, we want to hear from you.
Why Join Us?
- Hands-on experience with enterprise-level systems.
- Work in the heart of Austin's tech corridor.
- Flexible contract terms with potential for extension.
Responsibilities
- Troubleshoot: Diagnose and resolve hardware and software issues for internal stakeholders and clients.
- Support: Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop tools.
- Documentation: Maintain accurate logs of technical issues, resolutions, and system configurations.
- Installation: Assist in the deployment of software updates, patches, and new hardware installations.
- Communication: Translate complex technical jargon into clear, understandable instructions for non-technical users.
- Monitoring: Monitor system performance and alert senior engineers to potential downtime.
Qualifications
- Education: Associate degree in Information Technology, Computer Science, or related field (or equivalent work experience).
- Experience: 0-2 years of experience in IT support, help desk, or customer service (internships are acceptable).
- Technical Skills: Basic knowledge of Windows and Linux operating systems. Familiarity with networking concepts is a plus.
- Soft Skills: Strong problem-solving abilities and a patient, customer-centric attitude.
- Communication: Excellent verbal and written communication skills.
- Availability: Must be available to work the duration of the contract term (6 months).