Job Description
Join our dynamic team as a Weekend Shift IT Support Specialist in Houston! We're seeking tech-savvy professionals to deliver exceptional remote support during weekend hours. This contract role offers competitive compensation, flexible scheduling, and the opportunity to work with cutting-edge technology while maintaining work-life balance. Perfect for candidates seeking supplemental income or weekend-focused opportunities.
Responsibilities
- Provide remote technical support via phone, chat, and ticketing systems
- Diagnose and resolve hardware/software issues for enterprise clients
- Deploy and configure network equipment across distributed environments
- Document all interactions and maintain detailed knowledge base entries
- Collaborate with on-call engineers during critical incidents
- Execute scheduled system maintenance and patch deployments
- Maintain security protocols for client data and access
Qualifications
- 3+ years in IT support or system administration
- CompTIA A+/Network+ certification or equivalent experience
- Proficiency with Windows Server, Active Directory, and cloud platforms
- Strong troubleshooting skills for both hardware and software issues
- Excellent written and verbal communication abilities
- Availability to work Saturdays and Sundays (12-hour shifts)
- Experience with ticketing systems like ServiceNow or Jira
- Valid driver's license for occasional on-site visits