Job Description
Join TechSolutions Inc. as a Weekend Shift IT Support Specialist in Dallas! We're seeking a tech-savvy professional to deliver exceptional remote support during weekend hours. This contract role offers competitive compensation and a flexible schedule while serving enterprise clients across the DFW metroplex.
Why Join Us?
- Premium weekend shift premium (25% above weekday rates)
- Contract-to-hire potential with Fortune 500 clients
- Remote work with quarterly in-person team meetups
- Cutting-edge tech stack and certification opportunities
Responsibilities
- Provide Tier 2/3 technical support for enterprise hardware/software systems
- Resolve complex network, cloud, and cybersecurity incidents via remote access
- Document ticket resolutions using ServiceNow and JIRA platforms
- Collaborate with global IT teams during weekend on-call rotations
- Conduct system health checks and performance optimization
- Train end-users on new software implementations
- Generate weekend shift performance reports for stakeholders
Qualifications
- 3+ years of enterprise IT support experience
- CompTIA Network+ or AWS Certified Cloud Practitioner certification
- Expertise in Windows Server, Active Directory, and Azure environments
- Strong troubleshooting skills for hardware, network, and SaaS issues
- Weekend availability (Saturday-Sunday 7am-7pm CST)
- Experience with remote support tools (TeamViewer, AnyDesk)
- Ability to manage 15-20 concurrent support tickets