Job Description
Join Nashville's premier tech firm as a Weekend IT Support Specialist! We're seeking a skilled professional to provide critical IT infrastructure support during weekend shifts (6 AM - 6 PM Sat/Sun). This contract role offers flexible scheduling while maintaining high-demand technical responsibilities for our Fortune 500 clients. Enjoy competitive compensation, remote collaboration options, and the opportunity to work with cutting-edge technology in Nashville's thriving tech scene.
Responsibilities
- Provide Tier 2/3 technical support for enterprise systems and network infrastructure
- Deploy and configure hardware/software solutions across client environments
- Monitor system health and resolve security incidents during weekend coverage
- Document technical procedures and create knowledge base articles
- Collaborate with weekday teams for seamless handovers
- Perform system backups and disaster recovery testing
- Support cloud infrastructure (AWS/Azure) and SaaS applications
Qualifications
- 3+ years of enterprise IT support experience
- CompTIA Network+ or equivalent certification required
- Proficiency in Windows Server administration and Active Directory
- Strong knowledge of cloud platforms (AWS/Azure)
- Experience with ServiceNow or ITSM tools
- Ability to work independently with minimal supervision
- Excellent problem-solving and communication skills
- Valid driver's license for occasional on-site visits