Job Description
Are you a problem solver who thrives in the quiet hours of the night? Nexus Tech Solutions is seeking a highly skilled Contract Technical Support Specialist to join our elite IT team in Denver, Colorado. In this pivotal role, you will be the guardian of our clients' uptime, resolving complex technical issues during the critical night shift window. We pride ourselves on offering a premium work environment with competitive rates and a schedule designed for your lifestyle.
Why Join Us?
- Competitive hourly contract rate ($28 - $38/hr).
- Flexible night shift schedule (10:00 PM - 7:00 AM).
- Opportunity to work with top-tier enterprise clients in Denver.
- Remote-first culture with access to premium tech equipment.
Responsibilities
- Provide advanced technical troubleshooting and support for hardware, software, and network infrastructure issues via phone, email, and remote desktop tools.
- Manage and prioritize a high volume of incoming service tickets, ensuring 100% resolution within SLA guidelines.
- Document all incidents, resolutions, and system configurations in the ticketing system (Zendesk/ServiceNow) to maintain knowledge base integrity.
- Perform routine system monitoring, patch management, and security audits during off-peak hours.
- Collaborate seamlessly with the Day Shift team to hand off escalated issues and ensure continuity of service.
- Conduct user training sessions and create detailed knowledge base articles to empower end-users.
Qualifications
- Minimum of 2-3 years of professional experience in IT Support, Help Desk, or Technical Operations.
- Strong working knowledge of Windows 10/11 and Linux operating systems.
- Experience with remote support tools (e.g., TeamViewer, AnyDesk, RDP) and ticketing systems.
- Proven ability to work independently and effectively in a high-pressure, autonomous night-shift environment.
- Exceptional verbal and written communication skills for clear user interaction.
- CompTIA A+ or Network+ certification is highly preferred.