Job Description
Join our dynamic team as a Contract Night Shift IT Support Specialist in Austin, TX. This premium opportunity offers flexible hours while maintaining high service standards for our Fortune 500 clients. Work in a state-of-the-art facility with cutting-edge technology and competitive compensation. Ideal for tech professionals seeking nocturnal flexibility without sacrificing career growth. Full training and certification support provided.
Responsibilities
- Provide remote and on-site technical support for enterprise systems during night shift hours
- Monitor network infrastructure and resolve critical incidents with SLA compliance
- Deploy and configure hardware/software across client environments
- Document technical procedures and maintain knowledge base articles
- Collaborate with global IT teams during cross-continental handovers
- Conduct security audits and vulnerability assessments
Qualifications
- 3+ years of IT support experience with night shift exposure
- CompTIA A+/Network+ or equivalent certification required
- Proficiency in Windows Server, Active Directory, and cloud platforms
- Strong troubleshooting skills for hardware/network issues
- Valid Texas driver's license for occasional client site visits
- Ability to work independently with minimal supervision
- Experience with ticketing systems (ServiceNow/Jira)