Job Description
Join our elite team as a Contract Night Shift IT Support Specialist in Austin's vibrant tech hub. This premium opportunity offers flexible scheduling and competitive compensation while maintaining critical infrastructure during overnight hours. Ideal for tech professionals seeking contract work with minimal supervision and maximum autonomy.
Responsibilities
- Provide Tier 2/3 technical support for enterprise systems and cloud infrastructure
- Monitor and resolve network outages, security alerts, and system performance issues
- Deploy and configure hardware/software across distributed environments
- Document incident reports, resolutions, and knowledge base articles
- Collaborate with global teams via ticketing systems during off-hours
- Conduct system health checks and preventative maintenance routines
Qualifications
- 3+ years of hands-on IT support experience with Windows/Linux environments
- CompTIA Security+ or equivalent cybersecurity certification required
- Proficiency in AWS/Azure cloud services and networking fundamentals
- Strong troubleshooting skills for hardware, software, and connectivity issues
- Ability to work independently with minimal supervision during night shifts
- Excellent written communication for incident documentation
- Valid Texas driver's license for occasional on-site visits