Job Description
Join our dynamic IT team as a Contract Night Shift Support Specialist in Jacksonville, FL. This premium opportunity offers flexible scheduling while maintaining critical infrastructure for global operations. Work in a modern, collaborative environment with cutting-edge technology and growth potential for contract-to-hire candidates.
Responsibilities
- Provide 24/7 technical support for hardware/software systems during night shift hours
- Monitor network security and resolve critical infrastructure issues proactively
- Collaborate with cross-functional teams to implement system upgrades and patches
- Document incident reports and maintain accurate technical documentation
- Ensure compliance with company security protocols and industry standards
- Train junior staff on troubleshooting procedures and best practices
- Conduct regular system health checks and performance optimization
Qualifications
- 3+ years of IT support experience with night shift or 24/7 environment exposure
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows Server administration and cloud platforms (AWS/Azure)
- Strong analytical skills for complex system troubleshooting
- Excellent written and verbal communication abilities
- Ability to work independently with minimal supervision
- Valid Florida driver's license and reliable transportation
- Experience with ticketing systems (ServiceNow/Jira)