Job Description
Join our dynamic team as a Contract Night Shift IT Support Specialist in Houston! We're seeking a skilled professional to provide critical technical support during overnight hours. This contract role offers competitive compensation and flexible scheduling for qualified candidates. Enjoy a supportive environment while ensuring seamless IT operations for our global clients.
Responsibilities
- Provide 24/7 remote and on-site technical support for hardware/software issues
- Monitor and maintain network infrastructure during overnight shifts
- Resolve escalated tickets with minimal downtime
- Document incidents and solutions using ticketing systems
- Collaborate with day-shift teams for seamless handovers
- Perform system updates and security patches during low-traffic windows
- Support cloud platforms and virtual environments
Qualifications
- 3+ years in IT support with night shift experience
- CompTIA A+/Network+ certifications required
- Proficiency in Windows Server and Active Directory
- Strong troubleshooting skills for hardware/network issues
- Familiarity with ticketing systems (ServiceNow/Jira)
- Ability to work independently with minimal supervision
- Valid Texas driver's license for on-site support
- Shift flexibility to cover weekends as needed