Job Description
Join TechConnect Solutions for a dynamic contract IT Support role offering weekly pay in Detroit's thriving tech corridor. We're seeking a skilled professional to deliver exceptional technical support to our diverse client base. This position combines hands-on troubleshooting with client relationship management, perfect for adaptable tech professionals seeking flexible opportunities. Enjoy competitive rates, immediate payment processing, and the chance to work with cutting-edge technology while making tangible impact.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure
- Diagnose and resolve complex system issues across Windows/macOS environments
- Implement security protocols and maintain compliance with IT standards
- Document all technical procedures and knowledge base articles
- Collaborate with cross-functional teams on system integrations
- Train end-users on new technologies and best practices
- Manage asset inventory lifecycle and procurement processes
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ or equivalent certifications required
- Proficiency in Active Directory, VPN configurations, and cloud services (AWS/Azure)
- Strong diagnostic skills for hardware troubleshooting and OS-level issues
- Excellent written/verbal communication and client-facing abilities
- Experience with ticketing systems (ServiceNow/Jira) and remote support tools
- Valid Michigan driver's license for occasional client site visits